We are always there for our customers. We provide after-sales services and product maintenance from order placement to the end of use, maximizing product performance and lifespan. Customers also access 24/7, proactive, and preventive network O&M services, which reduce their OPEX.
We deliver mature solutions and standardized processes, helping you identify and predict network problems and prevent potential risks.
We deploy our resources globally, which facilitates quick service recovery and troubleshooting. This minimizes disconnections and losses, and ensures secure network operations.
Expert resource pools provided by multiple partners across regions and headquarters around the world for health checks and to assure major events
A comprehensive technical support website, where customers can find product documents and cases, and get help from intelligent robot around the clock
A three-level spare parts system with national and regional spare parts centers, and a local spare parts warehouse
Our 24/7 service handling center with dedicated agents for VIP customers