O&M | Technical Support | Services & Support

Home Digital Power Services A Single Platform for Digital Power O&M and Operations

We are always there for our customers. We provide after-sales services and product maintenance from order placement to the end of use, maximizing product performance and lifespan. Customers also access 24/7, proactive, and preventive network O&M services, which reduce their OPEX.

Benefits

Fewer network risks

We deliver mature solutions and standardized processes, helping you identify and predict network problems and prevent potential risks.

Faster troubleshooting

We deploy our resources globally, which facilitates quick service recovery and troubleshooting. This minimizes disconnections and losses, and ensures secure network operations.

Solutions

On-site Support

Expert resource pools provided by multiple partners across regions and headquarters around the world for health checks and to assure major events

Online Services

A comprehensive technical support website, where customers can find product documents and cases, and get help from intelligent robot around the clock

Hardware Support

A three-level spare parts system with national and regional spare parts centers, and a local spare parts warehouse

TAC Support

Our 24/7 service handling center with dedicated agents for VIP customers