Privacy Policy-Huawei Digital Power

Huawei Digital Power Technologies Co., Ltd. and its affiliates worldwide (collectively, "Huawei Digital Power," "we," "us," and "our") understand the importance of your privacy and are fully committed to protecting it. Before submitting personal information to Huawei Digital Power, read and understand this Privacy Policy ("Policy"). This Policy applies to Huawei Digital Power websites, products, and services that display or contain hyperlinks to this Policy. This website is operated by Huawei Digital Power, which is registered in Office 01, 39th Floor, Block A, Antuoshan Headquarters Towers, 33 Antuoshan 6th Road, Futian District, Shenzhen, P.R.C. Huawei Digital Power processes the personal information collected on this website.

This Policy describes how Huawei Digital Power processes your personal data but may not address all possible data processing scenarios. Information about product data or service-specific data collection may be stated in a dedicated privacy notice or supplementary policy released by Huawei Digital Power for the Service or released through notices provided before data collection.

This Policy helps you understand the following content:

1 How We Collect and Use Your Personal Data

Personal information refers to various types of information that is recorded electronically or in other ways and related to identified or identifiable natural persons, excluding anonymized information. We may collect your personal data when you use our products and services or interact with us. The types of data we collect vary depending on the products and services you use and your interactions with us. You do not have to provide your personal data to us. However, in some cases, if you choose not to do so, we may not be able to provide you with relevant products or services, or respond to or solve your problems. With your consent, we will only collect and use your personal data for the purposes described in this Policy.

1.1 Data You Provide to Us

Personal contact information. When you contact us, provide us with comments, suggestions, or inquiries, you can leave your email address. We will send you an email to respond to your requirements.

1.2 Information We Collect when You Interact with Us or Use Our Products and Services

To fulfill our legal obligations, ensure the reliable, secure, and stable operations of our products and services, and optimize our products and services, we will collect the following information:

1. Device and network information. In connection with your use of Huawei Digital Power official website and services, we will collect information about your device, such as the device type, device description or model, device identifier, operating system type and version, browser type and version, screen resolution, language settings, IP address, network service provider, and other technical information that varies from product to product.

2. Interaction records. You directly provide us with such information when you use our website or services, or interact with us. This includes the query information you enter or the questions or information you provide to obtain customer service support. It also includes communication records of online or offline activities that you participate in through calls and emails.

3. Log information. When you use Huawei Digital Power official website and services or view content provided by Huawei Digital Power, Huawei Digital Power will automatically collect and record some information, such as each access time, access path, client IP address, and event information (such as error, crash, restart, and upgrade).

1.3 Third-Party Information and Public Information

We may also obtain relevant data from public and commercial third-party sources if permitted by law. For example, we purchase statistics from other companies to support our services.

We may also collect and use non-personally identifiable information (non-PII). Non-PII is information that cannot be used to identify a particular individual. For example, we may collect summarized statistics such as website visits. We collect this data to understand how users use our websites, products, and services to improve service quality and user experience. We reserve the right to collect, use, transfer, or disclose non-PII at our discretion. We will endeavor to isolate your personal information from non-PII and ensure that the two types of data are used separately. If personal information is mixed with non-PII, it will still be regarded as personal information during processing.

2 How We Use Cookies and Similar Technologies

2.1 Cookies

To ensure the proper functioning of our website, we may sometimes place a small data file known as a cookie on your computer or mobile device. A cookie is a text file stored by a network server on a computer or mobile device. The content of a cookie can only be retrieved or read by the server that created it. Each cookie is unique to your web browser or mobile app. Cookies usually contain identifiers, site names, numbers, and characters. Cookies allow websites to store data such as user preferences or items in a user's shopping cart.

Like most large websites or Internet service providers, Huawei Digital Power uses cookies in order to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size, or other browsing preferences on your computer or mobile device. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you have already logged in to and then return to the original website, it will not recognize you and you must log in again. Huawei Digital Power will not use cookies for any purposes not stated in This Policy. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change your user settings every time you visit our website. Find out how to manage cookie settings for your browser here:

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2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies, such as beacons and pixel tags, on our websites. For example, when you receive an email from Huawei Digital Power, it may contain a click-through URL that links to a Huawei Digital Power web page. If you click the link, Huawei Digital Power will track your visit to help us learn about your preferences for products and services and improve our customer services. A web beacon is usually a transparent graphic image embedded in a website or email. We use pixel tags to determine whether an email has been opened. If you do not want your activities to be followed this way, you can click the unsubscription link in the email.

By using our website, you consent to the use of cookies, web beacons, and pixel tags as described in this Policy.

3 How We Disclose Your Personal Data

Generally, we will not disclose your personal data, except in the following scenarios:

1. We may share your personal data with our partners, in accordance with this Policy, if we have authorized them to offer certain services. For example, partners that represent us to handle hotlines, send emails, and provide technical support. These partners can only use your personal data to represent us to provide services for you.

2. We may disclose personal data among our affiliates. We will only disclose your data within our affiliates for specific, explicit, and lawful purposes, and will disclose only data necessary to provide services.

3. We may disclose your personal data to law enforcement or other government agencies as stipulated by applicable laws or legal procedures. If Huawei Digital Power is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction.

4. We may also disclose your personal data when there is a reasonable need, such as for the execution of a contract or when we believe it is necessary and appropriate to prevent physical damage or property loss or investigate possible or actual illegal acts.

4 Your Rights in Personal Information Processing Activities

You shall ensure that all the personal information you submit is accurate. We are dedicated to maintaining the accuracy and completeness of personal data and keeping it up-to-date.

Under legal circumstances, you have the right to (1) view and copy the specific personal information we hold about you; (2) ask us to update or correct your personal information; (3) reject or restrict our use of your personal information; (4) ask us to delete your personal information; (5) and ask us to explain how your personal information is processed. If you want to exercise relevant rights, click here. For security reasons, you may need to provide a written request. We may decline the request if we have reasonable grounds to believe it is fraudulent or unfeasible or may jeopardize the privacy of others.

As stipulated by applicable laws, you are entitled to withdraw your consent at any time even if you have given consent to Huawei Digital Power for processing your personal information. However, the withdrawal neither affects the legitimacy and effectiveness of our processing of your personal information based on your consent before the withdrawal is made nor affects any information processing based on another justification other than your consent.

5 How We Protect and Retain Your Personal Data

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies to ensure data confidentiality; we use trusted protection mechanisms to prevent malicious data attacks; we deploy access control mechanisms to ensure that personal data can only be accessed by authorized personnel; we offer security and privacy protection training courses to raise employees' awareness of personal data protection. While we take the utmost care to your personal data, please note that no security measures are infallible.

We will retain your personal information within the period necessary to achieve the purposes stated in this Policy, unless an extension of the retention period is required or permitted by laws. The data retention period may vary according to scenarios, products, and services. The criteria for determining the retention period include: (1) the time required to retain personal information to fulfill business purposes, including providing products and services, maintaining corresponding transactions and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products, and services, handling possible user queries or complaints, and locating faults; (2) whether the user agrees to a longer retention period; (3) whether the laws, contracts, and other equivalences have special retention requirements.

6 How We Process Children's Personal Data

Our products, websites, and services are primarily intended for adults. Children's personal data, which is collected with parental consent, will only be used or disclosed if it is legally permitted, explicitly approved by their parents or guardians, or necessary for their protection. If we accidentally collect the personal data of minors without verified prior consent from the minors' parents or guardians, we will delete the data as soon as possible.

7 Third-Party Providers and Their Services

To ensure a smooth browsing experience, you may receive content or web links from third parties (hereinafter referred to as "third parties") other than Huawei Digital Power and our partners. Huawei Digital Power does not have control over such third parties, but you can choose whether to use the links, view the content, and/or access the products or services provided by third parties.

Huawei Digital Power cannot control the privacy and data protection policies of third parties, who are not subject to this Policy. Before submitting your personal data to third parties, please refer to their respective privacy protection policies.

8 How Your Personal Information Is Transferred Globally

The aforementioned information will be sent to and stored on servers in the People's Republic of China.

We will retain your personal information for no longer than is necessary for the purposes stated in this Privacy, unless otherwise extending the retention period is required or permitted by law. The data retention period may vary with scenario, product, and service. The standards we use to determine the retention period are as follows: the time required to retain personal information to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; whether the laws, contracts, and other equivalences have special requirements for data retention.

When the retention period of your personal information expires, we will delete or anonymize your personal information unless otherwise required by the law. The specific retention periods are as follows:

The email address and issue description you submitted will be retained for two (2) years. After the retention period expires, the data will be deleted.

9 Updates to This Policy

We reserve the right to update or change this Policy at any time. We will release the latest Policy here in the event of any update. If major changes are made to this Policy, we may notify you through different channels, for example, posting a notice on our website or sending you a direct notification.

10 How to Contact Us

If you have any privacy complaints or issues, and want to contact Huawei Digital Power Data Protection Officer (DPO), please click here. Under normal circumstances, we will reply within fifteen (15) workdays. If you are dissatisfied with our response, or if you feel that our processing or handling of your personal information violates or harms your legal rights and/or interests, you may submit complaints to supervisory authorities.

Last updated: October 2024