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Technical Issues

Online Support

1-second response, 8 languages, covering 100+ scenarios

Global Service Hotlines

7/24 calls for manual services

Technical Forum

Discussion with global technical engineers

Self-Service Query

Query Warranty

Query product warranty service details with the product SN and consult for any purchase questions.

Query Spare Parts

Query the delivery status of spare parts with the SR number, or faulty part SN.

Digital Service Tools

Power-Partner

A platform for Huawei Digital Power partners to implement one-stop operations and management of existing devices and facilitate business success

iManager

An intelligent operations management system for small- and medium-sized data centers to improve O&M efficiency

FusionSolar App for mobile

A mobile PV management software for device vendors, resellers, installers, O&M providers, and investors to easily manage the plant operation

Download Center

Marketing Materials Center

Quick reference guides, cases, publicity materials of products and solutions

After-sales

User manuals; document guides, videos, and pictures for installation and upgrade, configuration and commissioning, and acceptance and O&M of products and solution

Software Download

Product software download/upgrade by querying product names/models

Bulletins

Products

Product lifecycle, warnings, rectification, vulnerability maintenance, and PCN

Safety Notices

Product safety notices

Services

Software notifications, documentation, and periodicals

Website & App

Website and app service changes

Technical Issues

1-second response, 8 languages, covering 100+ scenarios

Global Service Hotlines

7/24 calls for manual services

Technical Forum

Discussion with global technical engineers

Self-Service Query

Query product warranty service details with the product SN and consult for any purchase questions.

Query Spare Parts

Query the delivery status of spare parts with the SR number, or faulty part SN.

Digital Service Tools

A platform for Huawei Digital Power partners to implement one-stop operations and management of existing devices and facilitate business success

An intelligent operations management system for small- and medium-sized data centers to improve O&M efficiency

FusionSolar App for mobile

A mobile PV management software for device vendors, resellers, installers, O&M providers, and investors to easily manage the plant operation

Download Center

Marketing Materials Center

Quick reference guides, cases, publicity materials of products and solutions

User manuals; document guides, videos, and pictures for installation and upgrade, configuration and commissioning, and acceptance and O&M of products and solution

Software Download

Product software download/upgrade by querying product names/models

Bulletins

Product lifecycle, warnings, rectification, vulnerability maintenance, and PCN

Product safety notices

Software notifications, documentation, and periodicals

Website and app service changes