[Munich, Germany, June 23, 2026] At Intersolar Europe 2026, Huawei Digital Power showcased its full-lifecycle intelligent service solutions and unveiled a comprehensive digital transformation of its technical service operations. Addressing critical industry challenges, like supply chain volatility, inconsistent delivery quality, and O&M disruptions, Huawei leverages digital supply chains, AI driven delivery management, highly reliable O&M systems, and deep localization in Europe to provide long term, deterministic assurance for PV and ESS plants from grid connection to ongoing operations.
Intelligent Capabilities Across the Full Lifecycle
● Agile Supply – The digital supply chain provides end to end visibility and proactive risk alerts. With 16,000 global logistics routes, priority access to many hub ports and AEO-certified subsidiaries, Huawei ensures that goods are delivered, turning uncertainty into manageable control.
● Delivery Excellence – The Delivery Operations Center (DOC), powered by AR/AI technologies, supports installation quality inspections and digital risk management throughout the process. This significantly reduces rework, improves first time pass rates, and shortens the grid connection timeline.
● High Reliability O&M – Relying on more than 20 technical support centers and over 1,420 spare parts warehouses globally, and in collaboration with subsidiaries and more than 700 ecosystem partners, we provide uninterrupted 24/7 support in 17 languages, along with the 2BD-S spare parts-first approach, to achieve " always online, quick recovery," ensuring the long-term stable operation of power plants.
Deep Localization in Europe：Sustainable, Reliable
Focusing on four dimensions—safe delivery, efficient maintenance, ecosystem collaboration, and quality systems—Huawei has built a comprehensive service network covering over 35 European countries, with 90+ spare parts centers and 12 national technical centers, enabling minute level response and hour level on site service. Together with 38 European Certified Service Partners , Huawei has established a tripartite collaborative platform (customer partner Huawei) that leverages digital intelligent tools to boost efficiency. In parallel, a full process safety and quality management framework—from preventive risk assessment and emergency drills to standardized installation—is implemented across all projects.
AI-Powered Service Upgrade：Simpler, Faster, Smarter
To address common industry challenges—including poor customer experience, slow issue resolution, and low operational efficiency—Huawei Digital Power has announced a major upgrade to its technical service capabilities. By deeply embedding AI and digital technologies into every touchpoint of the customer journey, Huawei is making customer support and service simpler, more efficient, and more intelligent, ultimately enhancing both customer satisfaction and operational performance.
The upgrade introduces three core capabilities which precisely target key pain points such as long wait times, information silos, and lack of process transparency.
- Intelligent Voice Service: Powered by Automatic Speech Recognition (ASR) technology, this feature enables customers to create service tickets anytime, anywhere through real-time voice interaction. It significantly reduces waiting time and alleviates manual workload for support teams.
- Intelligent Q&A Assistant: A scenario-driven knowledge platform built with over 200,000 knowledge items and more than 1,000 typical cases. It delivers instant, accurate answers, greatly reducing troubleshooting time and empowering customer self-service.
- Intelligent Skill Advancement: Delivers a transparent, digital-first service experience with capabilities including one-minute self-ticketing, real-time tracking of tickets and spare parts, and proactive service recommendations that shift the service model from reactive support to predictive maintenance.
The PV and energy storage industry is transitioning from focusing on product capacity to full-lifecycle excellence. Full lifecycle assurance capabilities are becoming the key metric for long term asset value. Huawei Digital Power remains committed to its “globalization + localization” strategy, powered by digital and intelligent technologies. Working hand in hand with customers and partners, Huawei aims to be a “trusted companion” throughout the entire lifecycle of power plants, continuously refining its professional service portfolio and global service capabilities to deliver tangible, predictable, and lasting value for customers worldwide.
[Munich, Germany, June 23, 2026] At Intersolar Europe 2026, Huawei Digital Power showcased its full-lifecycle intelligent service solutions and unveiled a comprehensive digital transformation of its technical service operations. Addressing critical industry challenges, like supply chain volatility, inconsistent delivery quality, and O&M disruptions, Huawei leverages digital supply chains, AI driven delivery management, highly reliable O&M systems, and deep localization in Europe to provide long term, deterministic assurance for PV and ESS plants from grid connection to ongoing operations.
Intelligent Capabilities Across the Full Lifecycle
● Agile Supply – The digital supply chain provides end to end visibility and proactive risk alerts. With 16,000 global logistics routes, priority access to many hub ports and AEO-certified subsidiaries, Huawei ensures that goods are delivered, turning uncertainty into manageable control.
● Delivery Excellence – The Delivery Operations Center (DOC), powered by AR/AI technologies, supports installation quality inspections and digital risk management throughout the process. This significantly reduces rework, improves first time pass rates, and shortens the grid connection timeline.
● High Reliability O&M – Relying on more than 20 technical support centers and over 1,420 spare parts warehouses globally, and in collaboration with subsidiaries and more than 700 ecosystem partners, we provide uninterrupted 24/7 support in 17 languages, along with the 2BD-S spare parts-first approach, to achieve " always online, quick recovery," ensuring the long-term stable operation of power plants.
Deep Localization in Europe：Sustainable, Reliable
Focusing on four dimensions—safe delivery, efficient maintenance, ecosystem collaboration, and quality systems—Huawei has built a comprehensive service network covering over 35 European countries, with 90+ spare parts centers and 12 national technical centers, enabling minute level response and hour level on site service. Together with 38 European Certified Service Partners , Huawei has established a tripartite collaborative platform (customer partner Huawei) that leverages digital intelligent tools to boost efficiency. In parallel, a full process safety and quality management framework—from preventive risk assessment and emergency drills to standardized installation—is implemented across all projects.
AI-Powered Service Upgrade：Simpler, Faster, Smarter
To address common industry challenges—including poor customer experience, slow issue resolution, and low operational efficiency—Huawei Digital Power has announced a major upgrade to its technical service capabilities. By deeply embedding AI and digital technologies into every touchpoint of the customer journey, Huawei is making customer support and service simpler, more efficient, and more intelligent, ultimately enhancing both customer satisfaction and operational performance.
The upgrade introduces three core capabilities which precisely target key pain points such as long wait times, information silos, and lack of process transparency.
- Intelligent Voice Service: Powered by Automatic Speech Recognition (ASR) technology, this feature enables customers to create service tickets anytime, anywhere through real-time voice interaction. It significantly reduces waiting time and alleviates manual workload for support teams.
- Intelligent Q&A Assistant: A scenario-driven knowledge platform built with over 200,000 knowledge items and more than 1,000 typical cases. It delivers instant, accurate answers, greatly reducing troubleshooting time and empowering customer self-service.
- Intelligent Skill Advancement: Delivers a transparent, digital-first service experience with capabilities including one-minute self-ticketing, real-time tracking of tickets and spare parts, and proactive service recommendations that shift the service model from reactive support to predictive maintenance.
The PV and energy storage industry is transitioning from focusing on product capacity to full-lifecycle excellence. Full lifecycle assurance capabilities are becoming the key metric for long term asset value. Huawei Digital Power remains committed to its “globalization + localization” strategy, powered by digital and intelligent technologies. Working hand in hand with customers and partners, Huawei aims to be a “trusted companion” throughout the entire lifecycle of power plants, continuously refining its professional service portfolio and global service capabilities to deliver tangible, predictable, and lasting value for customers worldwide.
